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VP Customer Success

England Permanent £130,000 - £150,000 per year View Job Description
We're seeking a strategic and customer-focused VP Customer Success to lead and expand their SAAS solutions into the client base, both on-boarding new clients and nurturing existing ones. The ideal candidate will develop and execute innovative strategies to transform customer relationships and ensure client satisfaction.
  • To lead a Customer Success team to define its structure and future strategy.
  • Some excellent SAAS products and solutions for the Manufacturing sector.

About Our Client

Our client is a well-established SAAS provider into the Manufacturing sector, with a global presence.

Job Description

As VP Customer Success:

  • Develop and implement customer success strategies to increase customer satisfaction and onboarding.
  • Lead, manage and expand the CS department.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Analyse customer data to improve customer experiences and satisfaction.
  • Manage customer success activities and track their effectiveness.
  • Advocate for the voice of the customer within the company.
  • Drive customer success outcomes by increasing renewal rates and reducing churn.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.

The Successful Applicant

The successful VP Customer Success should have:

  • A strong understanding of B2B Software or IT solutions into the Manufacturing sector
  • A background working in SME, high growth technology businesses
  • A background in leading Customer Success teams internationally
  • Proven leadership skills of remotely based teams
  • Experience with the onboading and integration of clients
  • Strong customer relationship management skills.
  • An ability to develop and implement customer success strategies.
  • Proficiency in data analysis and performance/operation metrics.
  • An ability to travel, can be based in UK or Europe.

What's on Offer

Competitive base salary plus bonus

Contact
Sam Thomason
Quote job ref
JN-022025-6670939

Job summary

Function
Sales
Subsector
Sales Subsector
Industry
Technology Media & Telecoms
Location
England
Contract type
Permanent
Consultant name
Sam Thomason
Job reference
JN-022025-6670939
Page Executive
Sam Thomason LinkedIn
Partner

Sam, a Page Executive Partner, brings over 17 years of recruitment expertise in the UK and Nordics. He specialises in C-suite and director-level roles, focusing on senior positions in SAAS, software, IT services, and telecoms. Sam is dedicated to ...

Read more about Sam Thomason

About Page Executive

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